1. Who this policy covers
This policy covers clinic owners and staff who create or use a HappyPawSystem account, and pet owners who submit information through a clinic's public booking page.
2. Information we collect
Clinic account and profile information
- Name, clinic name, email address, and account credentials handled through Supabase Authentication.
- Clinic contact details, address, timezone, services, opening hours, availability, breaks, and blocked dates.
Client, pet, and appointment information
- Pet owner name, email address, and phone number.
- Pet name, pet type, optional breed, and optional booking note.
- Selected service, appointment date and time, appointment status, cancellation reason where entered, and appointment history.
- Recall dates, reminder status, message content, and clinic-edited email templates.
Subscription information
- Supabase user ID and Lemon Squeezy customer, subscription, product, and variant identifiers.
- Subscription status, renewal date, and end date.
3. How information is used
- Create and secure clinic accounts.
- Operate the clinic dashboard and public booking page.
- Prevent unavailable or already-booked times from being selected.
- Manage appointments, basic client and pet records, messages, and recalls.
- Send account, booking, confirmation, reminder, and recall emails supported by the current product.
- Confirm clinic subscription access and respond to support requests.
4. Service providers
HappyPawSystem currently relies on Supabase for authentication and database services, Vercel for application hosting, Resend for transactional email delivery, and Lemon Squeezy for hosted subscription checkout and subscription events. These providers process information needed to perform those services. Payment-card details are entered in Lemon Squeezy's hosted checkout and are not collected by the HappyPawSystem application.
5. Public information
A clinic's public booking page may display the clinic name and the clinic contact or location details configured for that page. Clinic users should enter only information they intend to make available to pet owners.
6. Cookies and account sessions
The application uses the session technology required by Supabase Authentication to keep clinic users signed in and protect private dashboard routes. No separate advertising or analytics-cookie practice has been confirmed for this draft.
7. Access, correction, and deletion
Clinic users can update certain clinic and operational records through the dashboard. Requests concerning account information or deletion can be sent to notif@happypawsystem.com. A clinic is responsible for handling requests from its own clients where the clinic controls the submitted booking information.
8. Security
The application uses authenticated private routes and database row-level access controls for clinic records. No certification, audit result, or guarantee of absolute security is claimed.
9. Contact
Privacy questions can be sent to notif@happypawsystem.com.